Shipping & Returns

Returns

In-Store Return Policy

14 day exchange or store credit only with receipt. No refunds. Items must be unworn with their original tags intact. Hosiery, underwear, accessories and sale items are final sale.

Online Return Policy

Jenette Nuit will happily accept items for an exchange or refund within 14 days of purchase as long as they meet our return policy. No returns, exchanges, or store credits will be extended after 14 days from the ship date. Gift Cards may not be returned, redeemed for cash or refunded to the credit card used for purchase.

All items must be returned in original condition with all tags attached, unwashed and unworn. We insist that you do not wear perfume, lotions or deodorant when trying on items as this may make these items non-returnable.

For sanitary reasons, intimate garments containing a gusset (i.e. panties, teddies, swimwear) or Ouvert Briefs or Ouvert Thongs cannot be returned once it has been worn.

Hosiery, accessories, sale items and special orders are FINAL SALE.

Returns can only be credited back to the credit card used to make the original purchase. An email notification will be sent when the credit or exchange has been processed.

The return parcel must be postmarked within 14 days of the original purchase with a copy of the receipt enclosed. Shipping and Handling on returns or exchanges are nonrefundable.

Please send the item(s) you would like to exchange or return via an insured shipping method of your choice to:

Jenette Bras

Attn: NUIT Online Returns

4308 Melrose Avenue

Los Angeles, CA 90029

Shipping

Usually all orders will be processed and shipped within 3 business days, please note: orders placed on Friday afternoon and over the weekend will be processed beginning on the following Monday. You will receive an additional email once your order is shipped. We will let you know by a follow-up message if the merchandise you have selected is not currently in stock or if we need to confirm availability.

Domestic Shipping

Be advised that all orders are subject to availability, if for any reason any items aren’t able to be fulfilled our customer care department will reach out to you via e-mail.

Any orders placed on Saturday, Sunday, & Holidays will be processed the next business day.

Please allow up to 24hrs to receive updated tracking status for your orders.

Parcels being delivered to APO addresses & P.O. boxes will be shipped via USPS.

For any other related inquiries please contact our web customer care department at nuit@jenettebras.com 

Standard Delivery

We deliver Priority on all orders under $150 (pre-tax) via United States Postal Service at a flat-rate fee of $9.99. Approved returns are provided with pre-paid USPS return labels via email. We use USPS for APO addresses and PO Box addresses. The customer also has the option of upgrading for Expedited Delivery.

International Delivery

At this time, we are not able to offer International Delivery. We hope to be able to provide this option soon!